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Tuesdays in the Trenches
Every Tuesday we're sharing our thoughts from the trenches on how you can
drive retention and grow your revenue using your CS team
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The New QBR: Automating Business Reviews that Actually Drive Expansion Revenue
The New QBR: Automating Business Reviews that Drive Expansion Revenue. Rethink QBRs as discovery sessions, not status reports. Unlock expansion opportunities with automation.

Nina Wilkinson
Jan 2811 min read


The Best Defense is a Good Offense: How to Proactively Reduce Downgrades and Contraction
Don't just defend your revenue—go on the offense! How to Proactively Reduce Downgrades and Contraction and turn retention into your #1 growth engine. Unlock the plays that secure your ARR in any economy.

Nina Wilkinson
Jan 137 min read


Your First 90 Days: Building a Scalable Customer Onboarding Playbook
Your customers make the renewal decision in the first 45 days. Move from bespoke workflows to a repeatable onboarding engine that predicts long-term adoption. Stop the churn before it starts.

Nina Wilkinson
Jan 610 min read


Cleaning up for the new year: CS Ops Edition
Prevent Q1 customer success chaos before it starts. Discover 3 operational deep cleans—data audits, automation reviews, playbook standardization—that top CS teams execute during the holiday break.

Linnea Olson
Nov 11, 20254 min read
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