What We Offer
Unlock scalable growth and unbeatable customer loyalty with our award-winning, hands-on customer success solutions tailored for fast-growing B2B SaaS companies
Customer Loss Management
Minimize churn and recover at-risk accounts with our comprehensive customer loss management solutions. We help you build a data-driven early warning system to identify at-risk accounts and implement effective win-back strategies, and optimize customer health scoring.
Customer Segmentation Strategy
Unlock scalable growth by implementing a customer segmentation strategy that allows for personalized, high-impact engagement from tech touches to 1:1 management. Our approach helps you categorize your customers effectively, ensuring you deliver the right experience to the right accounts at the right time to boost satisfaction and drive retention.
KPI & OKR
Development
Go beyond vanity metrics by implementing the KPIs and OKRs that truly matter for your business. We translate industry-leading metrics and benchmarks into actionable, data-driven objectives that drive accountability and tangible improvements in your key metrics like NRR and GRR.
Retention & Expansion Strategy
Fuel your revenue growth with our retention and expansion strategy consulting, grounded in industry best practices and years of driving double-digit GRR and NRR improvements. We deliver actionable plans to increase up-sell, cross-sell revenue, using battle-tested playbooks focused on increasing NRR and GRR, turning your customer base into your most significant growth engine.
Performance Management & Tracking
Unlock consistent CS performance with our robust performance management framework that fosters a culture of high achievement. Our approach ensures your CSMs consistently meet their targets, leveraging data-driven insights to manage and track the activities that directly impact customer health and retention.
Hiring & Capacity Planning
Build a world-class customer CS team with our capacity planning services. We’ve hired and scaled teams across 4 continents and 3 languages to support rapid growth while scaling efficiently and economically. We can help you build out your compensation structure to enable you to hire the best CS talent in the market and refer you to top talent from our extensive networks, accelerating your hiring goals.