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Tuesdays in the Trenches
Every Tuesday we're sharing our thoughts from the trenches on how you can
drive retention and grow your revenue using your CS team
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Cleaning up for the new year: CS Ops Edition
Prevent Q1 customer success chaos before it starts. Discover 3 operational deep cleans—data audits, automation reviews, playbook standardization—that top CS teams execute during the holiday break.
Linnea Olson
Nov 11, 20254 min read
How to Sell the Value of Your CS Team (And Get the Headcount You Actually Need)
Tired of capacity planning battles? This guide shows revenue leaders how to justify CS headcount with data that wins board approval and spares you the headache.
Nina Wilkinson
Nov 4, 20258 min read
3 Automations to Build for Your CSMs Today and Improve Retention
Stop letting manual tasks slow down your CSMs. Learn 3 essential automations that cut through the noise, boost proactive engagement, and give your team back valuable time. Drive real customer value, starting today.
Linnea Olson
Oct 28, 20252 min read
CSMs vs. AMs: How to End the Chaos and Boost Retention
CSM vs. AM: Defining Roles to Protect Revenue and Improve the Customer Experience
Nina Wilkinson
Oct 21, 20259 min read
The Most Human Part of Customer Success
Parenthood, the ER, and Customer Success: one leader’s weekend that reminds us why CS is about people first — not just NPS, metrics, or automation.
Linnea Olson
Oct 14, 20252 min read
AI in Customer Success: Your Blueprint for Scaling Human Connection (Not Replacing It)
Tactical playbook for SaaS leaders to deploy AI in customer success—practical prompts, KPIs, and implementation phases to increase coverage and expansion. Ready to accelerate? Book a strategic consultation.
Nina Wilkinson
Oct 7, 202511 min read
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