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Tuesdays in the Trenches
Every Tuesday we're sharing our thoughts from the trenches on how you can
drive retention and grow your revenue using your CS team
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🎃 The Scariest Thing This Season: Churn
Don't let churn haunt your growth. For SaaS leaders, the key isn't fighting fires—it's building a system. Discover how to operationalize churn signals, from health scoring to CSM playbooks, and turn retention into your biggest revenue driver.

Linnea Olson
Sep 30, 20253 min read
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Beyond The "Could Have Been An Email": Mastering Your CS Team Meetings
Transform your CS team meetings from dreaded calendar blocks to high-impact sessions. Complete guide with agendas, best practices, and proven strategies for early-stage SaaS teams.

Nina Wilkinson
Sep 23, 202510 min read
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Why Segmentation Matters (Even If You’re Not Ready to Scale Yet)
Transform your CS team from firefighting to growth-driving with strategic customer segmentation. Learn the proven framework for high-touch CS and pooled models that scales with your business.

Linnea Olson
Sep 16, 20252 min read
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When to Hire Your First CSM – 2025 SaaS Founder’s Guide to Retention & Growth
From customer count to retention targets, learn exactly when and how to hire a CSM to unlock growth and reduce churn in your SaaS.

Nina Wilkinson
Sep 8, 20256 min read
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